Building business change capability to support innovation in service delivery

2nd April 2014

If you have been looking for training to change your business model then this may be for you. This free course is available online.

The priority for organisations is not just to survive the long-term future of economic uncertainty, but to also try to benefit from it through innovation and transformational change. The focus must be on improving service, delivery and access through a range of business models, creative working and management techniques and technological improvement. Organisations therefore need to be examining how they use, deliver and interpret technology and data, what skills their workforces need, as well as how services are designed and implemented to bring sustainable benefits.

What is CHAMPS2?

CHAMPS2 is an eight phase method which is especially useful for encouraging innovation in the creation of new business models. It is a common sense, non-prescriptive approach which can be adapted and applied to change projects of any scale and any level of complexity.

The method provides a structured approach to managing change and is designed to review all aspects of service delivery, as well as focussing on defining and then realising outcomes. It is therefore an important tool in helping to redesign services, whilst continuing to focus on what is important from a customers' perspective.

Essentially, the principles of the method ensure that business change is approached and managed holistically, at the right time and in the right order, delivering change across processes, organisation structure /people change and technology. The method is also about creating a vision supported by concrete, tangible, measurable outcomes/benefits that can be delivered and measured incrementally throughout the change process, thereby minimising risk and maximising opportunity.

Tools, techniques and training
The entire on-line version of the 8 phase method, with an extensive range of tools, how-to-guides and downloadable resources, is accessible for free to anyone via the CHAMPS2 website.

In addition to the on-line method, formal CHAMPS2 business change management qualifications can be gained from training courses and examinations. The methodology has qualifications at Foundation level and Practitioner level. The Foundation level assesses your understanding of what CHAMPS2 is, whilst the Practitioner level asks you to apply your knowledge in a range of scenarios.

For full details and information etc go to CHAMPS2 website