Highland Libraries Award For Quality Service Provision
25th January 2011
The Highland Council's Library Service has received acknowledgement for their commitment to providing high quality services at the inaugural Scottish Library Excellence Awards.
With public libraries in Scotland attracting over 30 million visitors per year and academic libraries attracting 12.8 million, the Scottish Library and Information Council (SLIC) acknowledged the achievements of Highland libraries.
The Highland Library Service was among libraries from across Scotland that received awards at the ceremony presented by Chair of the SLIC board, Christine May which took place at the Scottish Parliament.
The awards were made following the publication of the latest round of Public Library Quality Improvement Matrix (PLQIM) reports, a peer-reviewed self-evaluation tool where services are rated on a six-point scale to identify key strengths and weaknesses. Report results are used to inform the development of an improvement action plan, to ensure that public libraries provide the services that local people require.
Highland Libraries piloted the PLQIM programme and have carried out the self evaluation process since, performing highly in the provision of reading and the ethos and values category. Assessors return next month to look at leadership.
Commenting on the awards, Minister for Culture and External Affairs Fiona Hyslop said: "Scotland's public libraries are a valuable community resource, providing access to knowledge, learning and culture. They can be enjoyed by everyone and provide a diverse range of services - from reading for pleasure to education courses to wi-fi access - which can have a positive impact on the cultural health of the community.
"These awards recognise excellence in Scotland's libraries and acknowledge the hard work of those involved in reaching such a high standard. I would like to offer my congratulations to all of the award winners."
Elaine Fulton, Director of the Scottish Library and Information Council added: "The provision of library services is crucial to ensure that people have the support they need to develop their skills, realise their aspirations and contribute to the economic growth and wellbeing of the country.
"At a time when services are under scrutiny because of the pressures on public finances, it is important that we celebrate the value they add to communities and individuals.
"These awards demonstrate the commitment of library staff to delivering new, high quality, innovative services to ensure that communities have access to the information and advice that they need."
Libraries remain one of the free universal services for communities where the population can visit as individuals or groups to pursue reading for pleasure, learning or hobbies. They also support the business community, individual and community information needs and are inclusive of all age and social groups, nationalities, genders and religious beliefs.
In addition to the visitors who use general library services, libraries also have over 300,000 registered learners following formal courses and an increasing number, now over 10% of the population, use learning centres in libraries.
The event at the Scottish parliament buildings was hosted by Peter Peacock MSP who specially mentioned the ground breaking work with Social Networking and the use of the Internet that Highland Libraries have developed to provide library and information services for outlying communities to enjoy in the comfort of their own home.
To find out what Highland Libraries have to offer go to -
The Highland Council has launched a consultation paper with detailed proposals for saving over £15 million towards a total budget cut of £64 million over the next five years. The Council has already achieved over £77.7m of cuts, including some through efficiency savings over the past 5 years.
Highland and Islands Councils have signed a multi-million pound contract on behalf of the Pathfinder North Partnership, led by The Highland Council, for the provision of Network Services starting in March 2016. The deal is part of the Scottish Wide Area Network (SWAN) Framework agreement awarded to CAPITA in February 2014 and has a potential value of around £33m (over 7 years) across the five Partners for whom it is expected to generate significant cost savings.
Housing projects helping to support local construction sector and wider economy. Finance Secretary John Swinney has announced a deal to deliver new affordable homes for rent in Inverness, providing a boost to the local construction sector and wider economy.
The Highlands and Islands Convention was welcomed to the Merkinch Community Centre in Inverness today (Monday) by Councillor Drew Hendry, Leader of the Highland Council, who stressed the importance of ensuring a highly skilled workforce that would contribute to the continuing economic growth of the Highlands and Islands. He also highlighted the need for partners to be working together to deliver good quality services to local communities and to sustain and enable those communities in the Highlands and Islands to flourish.
The Highland Council's Trading Standards Officers are backing local Citizens Advice Bureaux in their campaign to ensure that Highland consumers get a fair deal over private car parking. Both agencies have seen an increase in consumer complaints about private parking in recent times, with a range of problems being encountered by motorists, as David MacKenzie, Team Leader at Highland Council Trading Standards explained: "Sometimes the problem is poor signage resulting in drivers being unaware of large penalty charges and the scale of such charges can also be controversial.
The Caithness District Partnership next meets in Wick on Friday 31 October 2014 and the agenda will feature an update on the progress made in the implementation of a Family Team for Caithness. The meeting will also feature updates from Bob Silverwood, the NHS Area for Caithness and Sutherland the Manager.of Scottish Ambulance Service will also deliver a presentation on Public Access Defibrillators.
The Leadership of Highland Council has turned up the heat on OFGEM and called for action against unfair surcharges which make electricity costs higher for consumers in the Highlands and Islands. The Highland Council Administration is responding in support of action being taken by Comhairle nan Eilean Siar and will be writing to OFGEM to call for fairer energy charges in the Highlands and Islands.
If either of the statements, ‘I wish I'd been told about that before I bought my car’ or ‘the car salesman failed to tell me about this...’ sounds familiar - then read on. The Highland Council’s Trading Standards team is today launching an online Used Car Buying Survey in conjunction with Trading Standards authorities across the North of Scotland.
Council renews call for permanent reinstatement of ETVs. Leader of The Highland Council, Councillor Drew Hendry has renewed The Highland Council's call to permanently retain and reinstate previous levels of emergency towing vehicles (ETVs) covering the Minch and Northern Isles.
Members of The Highland Council's Licensing Board were (October 7, 2014) informed that 811 Personal Licence holders have still to notify the Board that they have completed their refresher training. Personal Licence holders had until the 31 August to sit their training.
[Printer Friendly Version]